Advice and answers from the Alt-Gen Team

Predefined terms:

Alt-Gen ("us", "we", or "our") operates the alt-gen.com website (the "Service").
"You" means (YOU) as in the user of our service.

Information we collect:

We store all information you provide when registering and/or editing your profile in our database. We also collect statistics about your usage of our service, including your IP address and location.

When you submit any information into any of the forms found on our site; when you, for example, send messages in the community chat or fill in your profile information, this data will be logged in our database.

When registering, editing your profile or using our site in general, your information is submitted over a secure 128bit encrypted connection.

When using our 1-click alt (also know as EasyAlt) program, information about your device, e.g. IP address, hardware ids, computer name and etc. will be sent to our servers for tracking and a 3rd party server for debugging.

None of the information we collect is neither sold nor given to any other company.

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

How the information is stored:

We store all information collected in a secure database. When registering and/or editing your profile, your password is encrypted using a strong hashing algorithm.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Cookies:

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies to allow users to log in more easily and to use our service more seamlessly. We also use cookies for authentication purposes, to allow you to log in automatically.

When our website is accessed through one of our referral links, we add a cookie to track who referred you so that we can reward the person who referred you.

Some cookies may also be stored by our 3rd party services. Please refer to their privacy policies for more information on this.

3rd Parties:

We use a variety of different 3rd party tools and features. We do not control or own most/any of the information collected by these. These services collect different sets of information to help both them and us provide a better experience for our users.

Paymentwall When you purchase any plan, we submit your account and purchase information to Paymentwall mostly for determining risk of fraudulent transactions and for keeping track of your account for a more pleasant purchase experience. Also, we have no control over the cookies or data that Paymentwall themselves might track. If you would like more information on the subject, please refer to Paymentwall's own privacy policy.

Elev.io We use Elev.io to provide an on-site help solution. To view their privacy policy, please follow this link: https://elev.io/privacy

Intercom We have integrated Intercom into our Service to provide you with an awesome support expirence. Intercom collects and stores certain info, such as your email, loaction, web sessions, and more. They are not permitted to share this info with any other company. View their privacy policy here: https://www.intercom.com/privacy

Statbot We use StatBot in conjunction with Intercom to gather detailed analytics and info about your usage of our site, to better understand you and improve our site. You can view StatBot's privacy policy here: http://docs.statbot.io/pricing-privacy-and-terms/privacy-policy

Ask Nicely We use Ask Nicely to gather user feedback about our Service. We use this info to improve our Service. You can view Ask Nicely's own privacy Policy here: http://asknice.ly/privacy/

Google Analytics Alt-Gen (like many other sites) uses Google Analytics to track website traffic anonymously. All the information that is collected via Google Analytics is stored on Google's secure database. You may view Google Analytic's terms of service here.
What does Alt-Gen do with the Google Analytics data?
We use the data to understand our users better and improve our service.

Occasionally, we will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting.

What information does Google Analytics collect?

What website you came from to get here.
How long you stay for.
What kind of computer you’re using.
And quite a bit more.

Want to opt-out of Google Analytics?
You may use Google's Opt-out "Google Analytics Browser Add-on" which you can find here https://tools.google.com/dlpage/gaoptout?hl=en

Facebook Analytics We have integrated Facebook Analytics into our Service.
Facebook Analytics collects anonymous and identifying information about you and your usage of our Service. Facebook may share some of this information with 3rd parties for advertising purposes. You can view their privacy policy here: https://www.facebook.com/policy.php

Inspectlet We use Inspectlet to gather information about the usage of our service. Inspectlet, may in certain conditions record the placement of your mouse while on our site, for security and improvement purposes. You can view their privacy policy here: https://www.inspectlet.com/legal#privacy

Sentry We use a service called Sentry for collecting stacktraces and error information. When using any of our software or websites, information about your device and browser information will be sent to Sentry's servers for troubleshooting. You can view their privacy policy here: https://sentry.io/privacy/

CloudFlare We use CloudFlare for protecting our website. This service collects information to improve site security and allow us to monitor site activity. To view their privacy policy, view the following link: https://www.cloudflare.com/security-policy/

Service Providers

We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transaction

If Alt-Gen is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Publishing Statistics

We may on occasion publicly publish statistics collected by either the Service or a 3rd party. This information will not contain any personally identifying information, and will be anonymous.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us. By emailing support@alt-gen.com or messaging us via the in-app messenger.

Last Updated: January 27th. 2017

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